How to contact Wish customer service by phone or email, or through the app
  • Post category:How Tos
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  • Post published:19/04/2021
  • Post last modified:19/04/2021
  • You can contact Wish customer service directly by phone or email, or through the Wish app.
  • For issues regarding specific orders, navigate to your order history page in the Wish app.
  • If there’s an issue with your entire account, you should contact Wish by phone or email.
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Wish, the popular e-commerce platform, is known for its affordable products. You can buy clothes, computer parts, furniture, and pretty much anything else you can think of.

However, like any shopping site, you might occasionally have issues with an order. If this happens — maybe an item arrived defective, or you just never received your purchase — there are a few ways to get in touch with Wish’s customer service team.

How to contact Wish customer service

The best way to fix issues with your account, or with multiple orders at once, is to call or email Wish support.

Contact Wish by email

To contact Wish customer service via email, send an email to [email protected]

Contact Wish by phone

To speak with a Wish customer service representative over the phone, call their customer support number: 1-800-266-0172.

Contact Wish via the app

The Wish app offers a 24-hour support chat feature and support prompts for certain issues.

1. In the Wish app, tap the icon with three lines at the bottom-right of the screen.

Open Wish’s options menu.
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2. For general questions, scroll down to the “Support” section and tap “Customer Support.”

Head to the app’s dedicated Customer Support page.
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3. Tap the prompt that best matches your issue. Options include “Track an item,” “Help with a recent order,” and “Update payment info.” Here, you can also view Wish’s refund and return policy.

There are a variety of issues you can pick from.
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4. If you want to get help with something else, or aren’t sure what you need, tap “Contact Support” at the bottom of the page. A chat box with a customer support robot will pop up. You can interact with the robot by tapping preset responses. If you can’t fix your issue here, try the email and phone methods above.

You won’t speak to a real person here, but the support bot can help with basic issues.
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How to contact Wish for help with a specific order

Wish notes that for issues regarding past orders, their app is the quickest way to reach the support team and have your issue resolved.

1. In the Wish app, tap the icon with three lines at the bottom-right of the screen.

2. If your issue is related to a specific item you purchased or an entire order, tap “Order History” in the Account section. 

Tap this to see everything you’ve ordered.
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3. Navigate to the item or order in question, then tap “Customer Support.” You’ll be given all the options to contact Wish about it.

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