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IOS KingMan

How to contact Etsy customer service through phone, email, or chat

  • You can contact Etsy customer service if you have an Etsy account.
  • The simplest way to contact Etsy is the online Help Center, which lets you chat or send an email.
  • You can also request a phone call from Etsy to get help with buying or selling issues.
  • Visit Insider’s Tech Reference library for more stories.

Whether you’re a seller or a buyer, there are several ways to contact Etsy customer service if you have an issue. Etsy’s customer support service can help sellers resolve shop issues, help buyers with orders they’ve placed, and more.

Requesting a call, emailing, or starting an online chat are all options if you want to contact Etsy Support. Plus, the process is virtually the same whether you’re a buyer or a seller. 

Before you reach out, note that you’ll need an Etsy account and be signed in to contact Etsy online. This helps the company verify your identity and provide customer support.

How to contact Etsy customer service 

1. Sign in to Etsy if you haven’t already.

2. Go to the Etsy Help Center.

3. Under What can we help you with? There are two options — a link for buyers and one for sellers. If you’re a buyer, click Buying on Etsy. If you’re a seller, select Selling on Etsy.

Help categories are separated for buyers and sellers for convenience.
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4. Choose the category that best matches the reason you’re contacting Etsy Support.

Narrow down your search by choosing queries that best match your question or issue.
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5. Continue selecting the categories and queries that best match your issue until you reach a page with suggestions for how to resolve it.

6. If you still need to contact Etsy Support after reviewing the information on the page, click I still need help.

Help Center pages contain helpful information and links to additional articles, but if you still need assistance there’s a help button at the bottom of every page.
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7. Select from the Chat with us, Have us call you, or Email us options where available.

Depending on the nature of your issue, you’ll see up to three different options for contacting customer support.
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8. If you select the chat option, a chat box will open. Enter your message in the chat messenger, then click Start chat.

Type in your message, then click Start chat to begin.
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9. If you select the call option, type in your phone number and click Submit to request a call from Etsy Support. 

There’s no longer an option to call Etsy Support directly, but you can have them call you.
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10. If you select the email option, you will be brought to an online form. Fill in the required fields marked with a red asterisk, then click Send.

Fill out the online form to send an email to Etsy Support.
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