How to contact a seller on Amazon if you have issues with your order or questions about a product
  • Post category:How Tos
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  • Post published:18/04/2021
  • Post last modified:18/04/2021
  • You can contact a seller on Amazon by going to their seller page either before or after you’ve placed an order.
  • To view and reply to conversations with Amazon sellers, go to the Buyer/Seller Message Center.
  • If your order was eligible for Amazon Prime, then you should contact Amazon customer service for help.
  • Visit Insider’s Tech Reference library for more stories.

If you’ve ever placed an order on Amazon and then realized immediately afterward that you made a mistake, then you know it can be difficult to figure out how to remedy the issue. 

When your order isn’t eligible for Amazon Prime shipping benefits, then you need to reach out directly to the third-party seller. Here’s how to do it. 

How to contact a seller on Amazon

The process for contacting a seller on Amazon is slightly different depending on if you’ve already placed an order with them or not. 

To contact a seller on Amazon after you’ve placed an order: 

1. Go to the Amazon website and log into your account.

2. Click on “Returns & Orders,” located in the top-right corner of the screen.

From the Amazon homepage, go to “Returns & Orders.”
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3. On the “Your Orders” page, find your order in the list and click the yellow “Problem with order” button.

Click “Problem with order.”
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4. On the next screen, under “What went wrong?” select a topic from the list.

Choose an option under “What went wrong?”
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5. On the next page, under “What would you like to do?” click “Contact seller.”

Click “Contact seller.”
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6. Choose an option in the “Select Reason” drop-down. 

Click “Select Reason” and choose an option from the list.
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7. Then, type your message in the box that appears and click “Send.”

Enter a message and hit “Send” when you’re done.
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To contact a seller before you place an order: 

1. On the product details page, click on the name of the seller. This should be located on the right side panel under the “Add to Cart” and “Buy Now” buttons, next to “Sold by.”

Click on the seller’s name to go their page.
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2. On the seller’s page, click “Ask a question” in the upper-right corner. 

Click “Ask a question.”
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3. You’ll be taken to the Seller Messaging Assistant. In the chat window, select the appropriate options that pertain to your question. 

Select the appropriate answers to questions as they appear.
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4. After clicking through a few multiple choice options, a message box should appear where you can type a specific question and attach files if you wish. 

When the message box appears, type your question into it.
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5. Once you’ve typed your message, click “Send Message.”

Contact a seller on Amazon in the Buyer/Seller Message Center

You can also directly access all your messages with sellers on Amazon. To view or reply to a conversation with a seller, you’ll need to go to the Buyer/Seller Message Center. 

1. Go to the Amazon website and log into your account.

2. Hover your mouse over “Accounts & Lists” in the top-right corner and click “Account” under “Your Account” in the drop-down.

Go to “Account.”
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3. On the Your Account page, scroll down to the “Communication and content” box and click “Messages from Amazon and sellers.”

Select “Messages from Amazon and sellers.”
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4. In the Message Center, click the tab for “Buyer/Seller Messages.”

Go to the “Buyer/Seller Messages” tab.
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5. Find and click on the message you want to view or reply to. To reply to a message, click “Reply” above that message.

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